Do you need a little guidance on the inner workings of MOKO.mobi? Then it's time to Get into the FAQs


Welcome to the MOKO.mobi ("Mobile Kommunity") web site & WAP site ("Sites" / "Services"). These Sites are operated by MOKO.mobi Limited ACN 111 082 485 ("we" or "us").

MOKO.mobi is committed to protecting your privacy and we are bound by the National Privacy Principles under the Commonwealth Privacy Act. The National Privacy Principles and this Privacy Statement set out the standards of protection you can expect in respect of your personal information.

Set out below is the information which we are required under the National Privacy Principles to give you, as a user of the Sites. We recommend that you keep a copy of this information for future reference.


1. Personal information

1.1 By accessing and using our Sites or by submitting information to us, you consent to us using and disclosing your personal information in the ways described in this Privacy Statement.

1.2 We may hold a variety of personal information about you, including your name, date of birth, your current and previous addresses, your phone number, e-mail address, and certain details about your personal interests.

1.3 We may use or disclose personal information if we reasonably believe that the use or disclosure is necessary to prevent improper conduct or a breach of law or if its use or disclosure is required or authorised by law. In all other circumstances, we will use personally identifiable information only for the purpose for which it is provided.

1.4 Under no circumstances will we sell or otherwise disclose personal information to any third party.

1.5 We may collect information, with your permission, that will be used to improve your experience on MOKO.mobi (e.g., online surveys).

1.6 You may ask us at any time to disclose to you the personal information that we have collected from you. On your request, we will amend any such information that is incorrect.

1.7 If you choose not to give personal information to us, we may not be able to provide you with access to some or all of the Sites or to our other products and services.


2. How we collect personal information

We may collect personal information from you in a number of ways, including:

  1. directly from you - for example, when you send us an email or complete and submit a form on your mobile handset;
  2. from third parties - for example, our related companies, credit reporting agencies or your representatives;
  3. from publicly available sources; and
  4. when legally required to do so.

3.How we collect personal information from the Web Site / Mobile Site

3.1 We may also collect personal information about you when you use and access the Web Site / Mobile Site.

3.2 One of the ways we may collect information about you is through the use of a "cookie". A cookie is a small text file that the Sites may place on your computer. Cookies may be used, among other things, to track the pages you have visited, to remember your preferences and to store personal information about you.

3.3 You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of the Sites or take advantage of the improved experience that cookies offer.

3.4 When you visit the Web Site / Mobile Site, our web servers may record other information about or relating to you, such as the time and date of your visit or the IP address assigned to the device you are using to access the Web Site / Mobile Site. In many cases, we cannot and do not use this information to identify you personally - rather, we simply use this information to track and improve the performance of the Web Site / Mobile Site.


4. How we use your personal information

4.1 Your personal information may be used by us in a number of ways, including:

  1. to give you access to the Web Site / Mobile Site and to the content and other things on the Web Site / Mobile Site;
  2. to enter you into competitions and promotions;
  3. to market our products and services (or those of other people) to you, including by email and SMS / MMS;
  4. to inform you of changes to the Web Site / Mobile Site, or our business, or to the content and other things available from the Web Site / Mobile Site;
  5. to conduct appropriate checks for credit-worthiness and for fraud; and
  6. for internal business purposes - for example, to research and develop the Web Site / Mobile Site and our other products and services.
  7. if you do not want to us to use your personal information for direct marketing purposes please send us a message our contact form.

5. When we disclose your personal information

5.1 We may disclose your personal information to each other, to our related companies and to various outside organisations (some of which may be located in foreign countries). Except as permitted under the National Privacy Principles, we will only disclose your personal information for one of the purposes set out in part 4 above.

5.2 Some of the outside organisations we may disclose your personal information to include:

  1. other organisations involved in the operation and management of the Web Site / Mobile Site, including market research companies and IT service providers;
  2. your representatives, including your legal advisers;
  3. our professional advisers, including our legal advisers and accountants;
  4. government and regulatory authorities;
  5. organisations that are part of our assets or businesses.

5.3 If any of these organisations are located outside Australia or the UK, you expressly consent to us disclosing your personal information to those organisations.

5.4 We take reasonable steps to ensure that each organisation that we disclose your personal information to is committed to protecting your privacy.


6. Help us to ensure we hold accurate information

6.1 We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide.

6.2 Please help us by:

  1. letting us know if there are any errors in the information we hold about you; and
  2. keeping us up to date with changes to your information, such as changes to your name or address.


7. Preventing unauthorised access to your personal information

7.1 We will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your personal information.

7.2 However, we do not guarantee that unauthorised access to your personal information will not occur, either during transmission of that information to us or after we receive that information.


8. Linked sites

8.1 The Web Site / Mobile Site may contain links to other Internet or Mobile Internet sites. These links are provided solely for your convenience.

8.2 If you submit personal information to or via any linked site, the privacy principles applying to that information will be outside our control. You should therefore check the privacy statement of the linked site before submitting information to or via that site.


9. Changes to our Privacy Statement

9.1 From time to time, we may need to change this Privacy Statement to reflect our changing business practices. We may therefore change this Privacy Statement at any time by posting the changed Privacy Statement on the Web Site / Mobile Site, and by posting a notice to users on our homepage stating that a change has occurred.

9.2 All personal information collected and held by us will be governed by our most recent Privacy Statement, as posted on the Web Site / Mobile Site.


10. How to contact us

If you have any concerns or questions about this Online Privacy Policy, please send us a message our contact form.